Kurento Communicator in Nursing Homes of Grupo Sanyres

Naeva Tec just completed the deployment of Kurento Communicator infrastructure in Loreto nursing home belonging to Grupo Sanyres. This infrastructure provides innovative communications services to resident users, allowing them to communicate with the helpdesk for assistance using the TV set in their room, including high-quality video communications. This service improves the immediacy and care given to residents by providing them with a simple to use communication channel, rich and agile — easing the alerting of their care needs and asking for help. At the same time, the support of high-quality video allows the helpdesk to receive much more useful and rich information to determine the best way to meet the needs of residents. Not forgetting that for the resident, being able to talk and see their doctor any time they need it, using a simple medium like the TV set in their room, is a close and warm care service.

Grupo Sanyres is a leading company in Spain in terms of geriatric and care nursing home services. In its concern to offer the most complete service possible to its users, they detected the need to improve communication channels with support services for each residence. In this way it seeks to provide a service closer, more agile and with higher quality to their clients. In this regard Kurento Communicator, along with customizations made by Naeva Tec, provides a service that is:

• Extremely easy to use for residents who do not need to use any command or item that they are not used to. To ask for help they simply use the buttons that already existed in their room. Thereafter the assistant can communicate with them just by calling to be presented on the TV set in their room. For the resident it means a better service, having a virtual presence of the helpdesk in their TV room whenever they need it.
• Also easy for attendees: equipped with just a simple smartphone, they can access the service through a mobile app downloaded on it. This app is Kurento Communicator's client element and is customized for Sanyres Group. On this terminal, every request for assistance from residents is received as a message, and from that message itself they may communicate with the resident. For the assistant it's an improvement in mobility because they can receive the message at any point and answer it without having to go to the resident's room.

Kurento Communicator is the infrastructure developed by Naeva Tec to implement a secure and private communications channel for an organization. It includes services and typical features of any instant messaging service on mobile and adds the ability to make VoIP calls from the mobile app itself with both audio and audio and video, with the highest quality allowed by the available bandwidth, using WebRTC technology.

In the project carried out in collaboration with Grupo Sanyres, Naeva Tec has implemented and adapted Kurento Communicator as a private communications service in nursing homes, so that it serves as a means of communication between residents (from their room, using the TV set as an interface) and medical assistants who may be moving throughout the home using their smartphone. This implementation is a radical adaptation in which one of the determining factors is that, for the resident, use should be trivial. In this adaptation we have done the following:

• Integration with the home automation system management of Johnson Controls NAE, making the pre-existing system of buttons in the rooms integrate as a message source for Kurento Communicator, in this case to notify of a resident's needs.
• Kurento Communicator service integration with TV sets. This has been one of the most critical tasks of this development, since the resident's interface should be as trivial as possible, and in this case that is achieved by presenting communications to the resident on the TV set in their room without them having to do anything they wouldn't have done before this system. For this, Naeva Tec has integrated the service into a Set-Top-Box associated with the TV that even controls turning the TV on and off without the user having to do anything.
• Adapting the assistant's mobile app to the look and feel desired by the customer.
• Deployment and configuration for the residence environment with private Wi-Fi communications distributed throughout the residence.

To summarize, we include a video of the results we have deployed. Both the ease of use and the high quality of the communications, as well as the ease of deployment, make this solution very suitable for small and medium-sized organizations that want to organize their mobile and personal communications privately. It is also affordable for large organizations thanks to the scalability of the product.

Watch the demo video